Methods Used

In working on Rapid Ideation-1, it is necessary to brainstorm to find out more about the existing idea, which is to create a whistleblowing platform to eradicate corruption in the surrounding environment, and what features can be made into a prototype. In this brainstorming activity, two methods to foster creativity will be used which are Opposite Thinking and Mind Mapping.

Opposite Thinking was chosen to find radical solutions to overcome problems that tend to be difficult, which is to eradicate corruption. This is because the Opposite Thinking method is indeed used to think radically and out of the box from our assumptions (Board of Innovation).

Mind Mapping is used to find out what are the elements that are part of acts of corruption, such as types of corruption, places where corruption may occur, who is involved in acts of corruption, and how possible solutions can be made in the form of features of this platform. Just as according to its goal, the Mind Mapping method is used to collect knowledge that is in our minds, help us analyze it, and channel it into new ideas (SimpleMind, 2021).

Problem Statement

Before moving on to brainstorming, it is nice to reassemble what's behind this platform idea. Therefore, here are the issues at hand that prompted me to create a platform to eradicate corruption:

Brainstorming

Opposite Thinking

Mind Map

After creating some of the solutions from the Opposite Thinking method, it's time to move on to more detailed brainstorming. From the Opposite Thinking that has been made, several questions were born, which are 'What things can be considered as acts of corruption? In what scope can this happen? Who is involved?'. And from these questions, a new question also arose: 'What kind of more detailed solutions can be made?'

All of these questions will be answered by making a Mind Map with the results of which are as follows:

Image 1: Mind Map of the Whistleblower Platform Idea

                                                 *Image 1: Mind Map of the Whistleblower Platform Idea*

From the Mind Map, it can be concluded that these features are needed in the whistleblower (against corruption) platform/app:

  1. Act of Corruption Reporting This is a page to report any kinds of corrupt activities. A user can do this anonymously even when they are logging in as a member of an institution. User can then choose where to report, whether to a body in the institution which was dedicated to supervise illegal activities and perform validation to the report, or to Indonesian government institution dedicated to erase corruption such as Komisi Pemberantas Korupsi (KPK) and Indonesia Corruption Watch (ICW). while reporting, a user should also submit evidence to support his/her claim.
  2. Open (Internal) Forum This is where a user (who has logged in as a member of an institution) can create an open forum anonymously to whistleblow any kinds of illegal activities inside the institution and gather voices and evidence from other users.
  3. (For Institution) Add a body to supervise the institution’s illegal activities. For an institution that has a dedicated body to supervise any kinds of illegal activities, they can add them to the platform. They will perform the same tasks as KPK or ICW, which is to track the report, validate the evidence, and perform prosecution to the guilty party.
  4. Report Tracking and Prosecution (if found guilty).

Before the Sprint

Before jumping into Design Sprint, it is nice to understand more about what kind of app is going to be made based on the user’s perspective. Therefore, I created a Customer Journey Map to illustrate the user’s step-by-step experience in using this platform. Customer Journey Mapping methodology allows us to instill user thinking, highlight weaknesses, and identify opportunities to create new or improved user experiences (Google).

Customer Journey Map (CJM)

Furthermore, prototyping activities with agile development methods will be carried out which will be discussed in Rapid Ideation 1 - Part 3/3.

References

24 / 10 / 21

Sarah Shafira Novianti

GDO710 Development Practice

MA User Experience Design, Falmouth University